Havens At Pensacola, The
Nursing Home · 1900 Summit Boulevard, Pensacola, FL 32503 · 8507460700
Scores by dimension
| Dimension | Score | Data confidence |
|---|---|---|
| Safety & compliance | 5.0 / 5 | high |
| Staffing | 3.0 / 5 | high |
| Clinical outcomes | 3.4 / 5 | high |
| Enforcement | 5.0 / 5 | high |
| Financial stability | 4.1 / 5 | med |
Key facts
| Care type | Nursing Home |
| Beds | 120 |
| Ownership | For Profit - Limited Liability Company |
| Operator | Havens Snf Operator Llc |
| Certified since | 2003-04-01 |
| CMS overall star | 5 / 5 |
| Accepts Medicaid | Yes |
| Price tier | $$$ of 5 · ~$442/day reported charge (within FL) |
Inspection & enforcement record
- Health-inspection citations: 0 immediate jeopardy · 0 actual harm · 5 potential for harm · 0 minor
- Federal fines: $0 · payment denials: 0 · penalty actions: 0
Recent inspection findings
The 5 most recent health-inspection deficiencies on file with CMS, newest first. Severity is the CMS scope/severity scale (A–L); G and above mean actual harm or immediate jeopardy. "Corrected" shows the date the facility certified the fix.
| Date | Finding | Severity | Status |
|---|---|---|---|
| 2025-03-06 | Develop and implement policies and procedures for flu and pneumonia vaccinations. (Infection Control Deficiencies, tag 0883) | D | corrected 2025-03-31 |
| 2023-12-14 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (Resident Rights Deficiencies, tag 0578) | D | corrected 2024-02-15 |
| 2023-12-14 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (Resident Assessment and Care Planning Deficiencies, tag 0656) | D | corrected 2024-02-15 |
| 2023-12-14 | Post nurse staffing information every day. (Nursing and Physician Services Deficiencies, tag 0732) | E | corrected 2024-02-15 |
| 2023-12-14 | Make sure that a working call system is available in each resident's bathroom and bathing area. (Environmental Deficiencies, tag 0919) | D | corrected 2024-02-15 |
Staffing
Nurse hours per resident per day (CMS Payroll-Based Journal) — the strongest objective predictor of care. "Expected" is what CMS's case-mix model says this facility's resident acuity calls for.
- Total nurse staffing: 3.70 hrs/resident/day (expected 3.85 for this facility's resident acuity — below expected) (US median 3.69 · FL 3.66)
- Registered-nurse staffing: 0.69 hrs/resident/day (expected 0.68 for this facility's resident acuity — at or above expected) (US median 0.58)
- Breakdown: nurse aide 2.14 · LPN 0.87 hrs/resident/day
- Weekend total staffing: 3.14 hrs/resident/day (expected 3.42 for this facility's resident acuity — below expected)
- Annual nursing-staff turnover: 48.1% · RN turnover 35.0% (US median 45.3% · lower is better)
- Resident acuity (nursing case-mix index): 1.38 (1.0 ≈ national average; higher = more care-intensive residents)
Clinical outcomes — the measures behind the score
The 8 CMS MDS quality measures (2025Q1-2025Q4) driving this facility's clinical score — the same measures behind the CMS QM star. All are adverse-event rates: lower is better. Worst first. The quarterly column shows the four most recent quarters (Q1→Q4); benchmarks are the national percentile and the FL state median.
| Measure | 4-qtr avg | Quarterly (Q1→Q4) | Benchmark |
|---|---|---|---|
| Percentage of long-stay residents experiencing one or more falls with major injury (long stay) | 5.2% | 1.4 → 8 → 6.3 → 5 | worse than 83% of US homes · FL median 2.3% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder (long stay) | 0.6% | 0.9 → 0 → 0.7 → 0.9 | worse than 62% of US homes · FL median 0% |
| Percentage of long-stay residents with pressure ulcers (long stay) | 4.6% | 5.5 → 5.4 → 4.9 → 2.7 | worse than 53% of US homes · FL median 4.4% |
| Percentage of short-stay residents who newly received an antipsychotic medication (short stay) | 0.7% | 0.7 → 1.4 → 0 → 0.8 | better than 58% of US homes · FL median 1% |
| Percentage of long-stay residents who received an antipsychotic medication (long stay) | 10.5% | 7.9 → 10.4 → 10.2 → 12.7 | better than 63% of US homes · FL median 7.1% |
| Percentage of long-stay residents whose ability to walk independently worsened (long stay) | 9.7% | · → 11.4 → 4 → 5.6 | better than 67% of US homes · FL median 8.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased (long stay) | 5.8% | 8.5 → 6.6 → 5.1 → 3.2 | better than 84% of US homes · FL median 7.7% |
| Percentage of long-stay residents with a urinary tract infection (long stay) | 0% | 0 → 0 → 0 → 0 | better than 100% of US homes · FL median 0.2% |
What this costs
- This facility's reported avg daily charge: $442/day · $$$ (price tier 3 of 5 among Florida nursing homes) — from its own federal cost report, FY ending 2024-07. Gross charges across all payers and services: higher than a quoted private rate, but computed identically for every facility, which makes the tier a fair within-state comparison.
- Payer mix (resident days): 46% Medicaid · 14% Medicare · 40% other/private · 75% occupancy
- Florida median (quoted rates): $340/day semi-private · $400/day private (national: $315 · $355)
- Accepts Medicaid: yes
- This facility's quoted rate: not public. This facility's quoted private rate isn't published by any federal or state source. Medicare covers short rehab stays (up to 100 days, copays after day 20); long-term stays are private pay until savings spend down to Medicaid. How to get the real number →
Market medians: CareScout Cost of Care Survey 2025 (collected July–November 2025), state-level — individual providers vary widely around a median. Facility-level prices aren't published by any government source; how to get a real quote.
Hospitals serving Escambia County
Hospitals in the same county — those with an emergency department first, then by CMS hospital star rating. Useful for transfers and emergencies.
| Hospital | City | ER | CMS star | Type |
|---|---|---|---|---|
| Baptist Hospital | Pensacola | Yes | 4★ | Acute care |
| Sacred Heart Hospital | Pensacola | Yes | 4★ | Acute care |
| HCA Florida West Hospital | Pensacola | Yes | 3★ | Acute care |
Compare nearby
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- A- De Luna Health And Rehabilitation Center · Pensacola
- A- Arcadia Health And Rehabilitation Center · Pensacola
Full interactive report card → Facility's own website ↗ CMS Care Compare ↗
Source: CMS Provider Information + Health Deficiencies + Penalties (as of 2026-05). Part of our Escambia County nursing homes coverage. Spot an error? Tell us.