Vivo Healthcare West Orange
Nursing Home · 1556 Maguire Rd, Ocoee, FL 34761 · 4078772272
C+
graded on 75% of our rubric
Why you can trust this grade. HearthGrades is independent and free to use. Every grade is computed from public CMS and state records on a fixed, published rubric — safety inspections, staffing, clinical outcomes, enforcement and financial stability. This provider was graded on 75% of that rubric. No facility can pay to change its grade or where it appears, and we take no money from the providers we grade. See the full methodology.
Scores by dimension
| Dimension | Score | Data confidence |
|---|---|---|
| Safety & compliance | 2.0 / 5 | high |
| Staffing | 2.5 / 5 | high |
| Clinical outcomes | 3.4 / 5 | high |
| Enforcement | 3.8 / 5 | high |
| Financial stability | 4.3 / 5 | med |
Key facts
| Care type | Nursing Home |
| Beds | 120 |
| Ownership | For Profit - Corporation |
| Operator | Legal Business Name Not Available |
| Chain size | 15 facilities |
| Certified since | 1990-08-16 |
| CMS overall star | 2 / 5 |
| Accepts Medicaid | Yes |
| Price tier | $$ of 5 · ~$365/day reported charge (within FL) |
Inspection & enforcement record
- Health-inspection citations: 2 immediate jeopardy · 2 actual harm · 13 potential for harm · 0 minor
- Federal fines: $16,801 · payment denials: 0 · penalty actions: 2
Recent inspection findings
The 8 most recent health-inspection deficiencies on file with CMS, newest first. Severity is the CMS scope/severity scale (A–L); G and above mean actual harm or immediate jeopardy. "Corrected" shows the date the facility certified the fix.
| Date | Finding | Severity | Status |
|---|---|---|---|
| 2026-03-05 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (Resident Rights Deficiencies, tag 0578) | J · immediate jeopardy | open |
| 2026-03-05 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. (Quality of Life and Care Deficiencies, tag 0678) | J · immediate jeopardy | open |
| 2025-05-08 | Ensure each resident receives an accurate assessment. (Resident Assessment and Care Planning Deficiencies, tag 0641) | D | corrected 2025-06-08 |
| 2025-05-08 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. (Environmental Deficiencies, tag 0921) | D | corrected 2025-06-08 |
| 2024-05-10 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. (Resident Rights Deficiencies, tag 0584) | E | corrected 2024-06-10 |
| 2024-05-10 | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. (Resident Rights Deficiencies, tag 0626) | G · actual harm | corrected 2024-06-10 |
| 2024-05-10 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. (Quality of Life and Care Deficiencies, tag 0684) | G · actual harm | corrected 2024-06-10 |
| 2024-05-10 | Provide safe, appropriate pain management for a resident who requires such services. (Quality of Life and Care Deficiencies, tag 0697) | D | corrected 2024-06-10 |
Staffing
Nurse hours per resident per day (CMS Payroll-Based Journal) — the strongest objective predictor of care. "Expected" is what CMS's case-mix model says this facility's resident acuity calls for.
- Total nurse staffing: 3.67 hrs/resident/day (expected 3.98 for this facility's resident acuity — below expected) (US median 3.69 · FL 3.66)
- Registered-nurse staffing: 0.54 hrs/resident/day (expected 0.70 for this facility's resident acuity — below expected) (US median 0.58)
- Breakdown: nurse aide 2.26 · LPN 0.87 hrs/resident/day
- Weekend total staffing: 3.23 hrs/resident/day (expected 3.53 for this facility's resident acuity — below expected)
- Annual nursing-staff turnover: 44.2% · RN turnover 58.8% (US median 45.3% · lower is better)
- Resident acuity (nursing case-mix index): 1.43 (1.0 ≈ national average; higher = more care-intensive residents)
Clinical outcomes — the measures behind the score
The 8 CMS MDS quality measures (2025Q1-2025Q4) driving this facility's clinical score — the same measures behind the CMS QM star. All are adverse-event rates: lower is better. Worst first. The quarterly column shows the four most recent quarters (Q1→Q4); benchmarks are the national percentile and the FL state median.
| Measure | 4-qtr avg | Quarterly (Q1→Q4) | Benchmark |
|---|---|---|---|
| Percentage of long-stay residents with a catheter inserted and left in their bladder (long stay) | 0.7% | 1 → 0 → 0.9 → 0.8 | worse than 62% of US homes · FL median 0% |
| Percentage of long-stay residents experiencing one or more falls with major injury (long stay) | 3.6% | 5.8 → 4.3 → 3.3 → 1 | worse than 62% of US homes · FL median 2.3% |
| Percentage of long-stay residents with pressure ulcers (long stay) | 5.2% | 5.4 → 4.3 → 5.1 → 6.2 | worse than 62% of US homes · FL median 4.4% |
| Percentage of long-stay residents whose ability to walk independently worsened (long stay) | 15% | not reported | worse than 56% of US homes · FL median 8.7% |
| Percentage of short-stay residents who newly received an antipsychotic medication (short stay) | 0.9% | 1.2 → 2.5 → 0 → 0 | better than 51% of US homes · FL median 1% |
| Percentage of long-stay residents whose need for help with daily activities has increased (long stay) | 7.3% | 9.2 → 12.3 → 3.1 → 4.4 | better than 77% of US homes · FL median 7.7% |
| Percentage of long-stay residents who received an antipsychotic medication (long stay) | 5% | 4.4 → 4.2 → 5.8 → 5.6 | better than 87% of US homes · FL median 7.1% |
| Percentage of long-stay residents with a urinary tract infection (long stay) | 0% | 0 → 0 → 0 → 0 | better than 100% of US homes · FL median 0.2% |
What this costs
- This facility's reported avg daily charge: $365/day · $$ (price tier 2 of 5 among Florida nursing homes) — from its own federal cost report, FY ending 2024-12. Gross charges across all payers and services: higher than a quoted private rate, but computed identically for every facility, which makes the tier a fair within-state comparison.
- Payer mix (resident days): 62% Medicaid · 8% Medicare · 30% other/private · 92% occupancy
- Florida median (quoted rates): $340/day semi-private · $400/day private (national: $315 · $355)
- Accepts Medicaid: yes
- This facility's quoted rate: not public. This facility's quoted private rate isn't published by any federal or state source. Medicare covers short rehab stays (up to 100 days, copays after day 20); long-term stays are private pay until savings spend down to Medicaid. How to get the real number →
Market medians: CareScout Cost of Care Survey 2025 (collected July–November 2025), state-level — individual providers vary widely around a median. Facility-level prices aren't published by any government source; how to get a real quote.
Hospitals serving Orange County
Hospitals in the same county — those with an emergency department first, then by CMS hospital star rating. Useful for transfers and emergencies.
| Hospital | City | ER | CMS star | Type |
|---|---|---|---|---|
| Orlando VA Medical Center | Orlando | Yes | 5★ | Acute care - Veterans Administration |
| Orlando Health | Orlando | Yes | 4★ | Acute care |
| Adventhealth Orlando | Orlando | Yes | 3★ | Acute care |
| Orlando Health-health Central Hospital | Ocoee | Yes | 3★ | Acute care |
| Ucf Lake Nona Hospital | Orlando | Yes | 3★ | Acute care |
| Nemours Childrens Hospital, Florida | Orlando | Yes | — | Children's |
Compare nearby
- A+ Orlando Health Center For Rehabilitation · Ocoee
- A+ Mayflower Healthcare Center · Winter Park
- A Westminster Baldwin Park · Orlando
- A Solaris Healthcare Windermere · Orlando
- A Solaris Healthcare Apopka · Apopka
- A- Life Care Center Of Orlando · Orlando
Full interactive report card → Facility's own website ↗ CMS Care Compare ↗
Source: CMS Provider Information + Health Deficiencies + Penalties (as of 2026-05). Part of our Orange County nursing homes coverage. Spot an error? Tell us.