Whisperwood Nursing & Rehabilitation Center
Nursing Home · 5502 W 4th St, Lubbock, TX 79416 · 8067931111
D+
graded on 75% of our rubric
Public records for this provider include abuse or neglect findings. Review the underlying records before deciding.
Why you can trust this grade. HearthGrades is independent and free to use. Every grade is computed from public CMS and state records on a fixed, published rubric — safety inspections, staffing, clinical outcomes, enforcement and financial stability. This provider was graded on 75% of that rubric. No facility can pay to change its grade or where it appears, and we take no money from the providers we grade. See the full methodology.
Scores by dimension
| Dimension | Score | Data confidence |
|---|---|---|
| Safety & compliance | 0.0 / 5 | high |
| Staffing | 2.4 / 5 | high |
| Clinical outcomes | 2.8 / 5 | high |
| Enforcement | 2.7 / 5 | high |
| Financial stability | 4.5 / 5 | med |
Key facts
| Care type | Nursing Home |
| Beds | 114 |
| Ownership | Government - Hospital District |
| Operator | Liberty County Hospital District No. 1 |
| Chain size | 149 facilities |
| Certified since | 1995-11-15 |
| CMS overall star | 1 / 5 |
| Accepts Medicaid | Yes |
| Price tier | $ of 5 · ~$166/day reported charge (within TX) |
Inspection & enforcement record
- Health-inspection citations: 6 immediate jeopardy · 0 actual harm · 26 potential for harm · 0 minor
- Federal fines: $19,546 · payment denials: 0 · penalty actions: 2
Recent inspection findings
The 8 most recent health-inspection deficiencies on file with CMS, newest first. Severity is the CMS scope/severity scale (A–L); G and above mean actual harm or immediate jeopardy. "Corrected" shows the date the facility certified the fix.
| Date | Finding | Severity | Status |
|---|---|---|---|
| 2025-08-15 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (Resident Rights Deficiencies, tag 0580) | D | corrected 2025-09-05 |
| 2025-08-15 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (Freedom from Abuse, Neglect, and Exploitation Deficiencies, tag 0600) | J · immediate jeopardy | corrected 2025-07-14 |
| 2025-08-15 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Freedom from Abuse, Neglect, and Exploitation Deficiencies, tag 0607) | J · immediate jeopardy | corrected 2025-07-14 |
| 2025-08-15 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Freedom from Abuse, Neglect, and Exploitation Deficiencies, tag 0609) | J · immediate jeopardy | corrected 2025-07-14 |
| 2025-08-15 | Respond appropriately to all alleged violations. (Freedom from Abuse, Neglect, and Exploitation Deficiencies, tag 0610) | J · immediate jeopardy | corrected 2025-07-14 |
| 2025-07-03 | Provide enough food/fluids to maintain a resident's health. (Quality of Life and Care Deficiencies, tag 0692) | J · immediate jeopardy | corrected 2025-08-01 |
| 2025-03-19 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Freedom from Abuse, Neglect, and Exploitation Deficiencies, tag 0607) | D | corrected 2025-03-21 |
| 2025-03-19 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Freedom from Abuse, Neglect, and Exploitation Deficiencies, tag 0609) | D | corrected 2025-03-21 |
Staffing
Nurse hours per resident per day (CMS Payroll-Based Journal) — the strongest objective predictor of care. "Expected" is what CMS's case-mix model says this facility's resident acuity calls for.
- Total nurse staffing: 3.46 hrs/resident/day (expected 3.60 for this facility's resident acuity — below expected) (US median 3.69 · TX 3.27)
- Registered-nurse staffing: 0.33 hrs/resident/day (expected 0.63 for this facility's resident acuity — below expected) (US median 0.58)
- Breakdown: nurse aide 2.45 · LPN 0.68 hrs/resident/day
- Weekend total staffing: 3.03 hrs/resident/day (expected 3.20 for this facility's resident acuity — below expected)
- Resident acuity (nursing case-mix index): 1.30 (1.0 ≈ national average; higher = more care-intensive residents)
Clinical outcomes — the measures behind the score
The 8 CMS MDS quality measures (2025Q1-2025Q4) driving this facility's clinical score — the same measures behind the CMS QM star. All are adverse-event rates: lower is better. Worst first. The quarterly column shows the four most recent quarters (Q1→Q4); benchmarks are the national percentile and the TX state median.
| Measure | 4-qtr avg | Quarterly (Q1→Q4) | Benchmark |
|---|---|---|---|
| Percentage of long-stay residents experiencing one or more falls with major injury (long stay) | 8.3% | 5.6 → 10.1 → 10 → 7.7 | worse than 96% of US homes · TX median 3% |
| Percentage of short-stay residents who newly received an antipsychotic medication (short stay) | 3.4% | 0 → 3.4 → · → · | worse than 88% of US homes · TX median 0.7% |
| Percentage of long-stay residents whose ability to walk independently worsened (long stay) | 21.4% | 27.5 → 11.4 → 24.5 → 21.8 | worse than 76% of US homes · TX median 13% |
| Percentage of long-stay residents whose need for help with daily activities has increased (long stay) | 18.3% | 30.8 → 16.7 → 22.4 → 5 | worse than 70% of US homes · TX median 14.8% |
| Percentage of long-stay residents with pressure ulcers (long stay) | 5.5% | 7.7 → 6.2 → 6.3 → 2.1 | worse than 65% of US homes · TX median 3.4% |
| Percentage of long-stay residents who received an antipsychotic medication (long stay) | 5.4% | 9.7 → 5.3 → 2.9 → 4.4 | better than 85% of US homes · TX median 8.1% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder (long stay) | 0% | 0 → 0 → 0 → 0 | better than 100% of US homes · TX median 0% |
| Percentage of long-stay residents with a urinary tract infection (long stay) | 0% | 0 → 0 → 0 → 0 | better than 100% of US homes · TX median 0.3% |
What this costs
- This facility's reported avg daily charge: $166/day · $ (price tier 1 of 5 among Texas nursing homes) — from its own federal cost report, FY ending 2024-09. Gross charges across all payers and services: higher than a quoted private rate, but computed identically for every facility, which makes the tier a fair within-state comparison.
- Payer mix (resident days): 75% Medicaid · 4% Medicare · 21% other/private · 84% occupancy
- Texas median (quoted rates): $185/day semi-private · $250/day private (national: $315 · $355)
- Accepts Medicaid: yes
- This facility's quoted rate: not public. This facility's quoted private rate isn't published by any federal or state source. Medicare covers short rehab stays (up to 100 days, copays after day 20); long-term stays are private pay until savings spend down to Medicaid. How to get the real number →
Market medians: CareScout Cost of Care Survey 2025 (collected July–November 2025), state-level — individual providers vary widely around a median. Facility-level prices aren't published by any government source; how to get a real quote.
Hospitals serving Lubbock County
Hospitals in the same county — those with an emergency department first, then by CMS hospital star rating. Useful for transfers and emergencies.
| Hospital | City | ER | CMS star | Type |
|---|---|---|---|---|
| Covenant Medical Center | Lubbock | Yes | 3★ | Acute care |
| Lubbock Heart Hospital LP | Lubbock | Yes | 2★ | Acute care |
| University Medical Center | Lubbock | Yes | 2★ | Acute care |
| Covenant Childrens Hospital | Lubbock | Yes | — | Children's |
| Exceptional Community Hospital Lubbock | Lubbock | Yes | — | Acute care |
| Grace Surgical Hospital | Lubbock | Yes | — | Acute care |
Compare nearby
- B Heritage Oaks Nursing And Rehabilitation Center · Lubbock
- B- Crown Point Health Suites · Lubbock
- B- Lubbock Health Care Center · Lubbock
- B- Windmill Village Rehabilitation & Care Center · Lubbock
- B- Carillon Inc · Lubbock
- B- Slaton Care Center · Slaton
Full interactive report card → Facility's own website ↗ CMS Care Compare ↗
Source: CMS Provider Information + Health Deficiencies + Penalties (as of 2026-05). Part of our Lubbock County nursing homes coverage. Spot an error? Tell us.