The Village At Incarnate Word
Nursing Home · 4707 Broadway Street, San Antonio, TX 78209 · 2108297561
B+
graded on 75% of our rubric
Why you can trust this grade. HearthGrades is independent and free to use. Every grade is computed from public CMS and state records on a fixed, published rubric — safety inspections, staffing, clinical outcomes, enforcement and financial stability. This provider was graded on 75% of that rubric. No facility can pay to change its grade or where it appears, and we take no money from the providers we grade. See the full methodology.
Scores by dimension
| Dimension | Score | Data confidence |
|---|---|---|
| Safety & compliance | 4.0 / 5 | high |
| Staffing | 3.6 / 5 | high |
| Clinical outcomes | 2.7 / 5 | high |
| Enforcement | 5.0 / 5 | high |
| Financial stability | 4.5 / 5 | med |
Key facts
| Care type | Nursing Home |
| Beds | 60 |
| Ownership | Non Profit - Corporation |
| Operator | Incarnate Word Retirement Community, Inc. |
| Certified since | 2021-06-03 |
| CMS overall star | 4 / 5 |
| Accepts Medicaid | Yes |
| Price tier | $$$$ of 5 · ~$391/day reported charge (within TX) |
Inspection & enforcement record
- Health-inspection citations: 0 immediate jeopardy · 0 actual harm · 16 potential for harm · 1 minor
- Federal fines: $0 · payment denials: 0 · penalty actions: 0
Recent inspection findings
The 8 most recent health-inspection deficiencies on file with CMS, newest first. Severity is the CMS scope/severity scale (A–L); G and above mean actual harm or immediate jeopardy. "Corrected" shows the date the facility certified the fix.
| Date | Finding | Severity | Status |
|---|---|---|---|
| 2025-12-12 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (Nutrition and Dietary Deficiencies, tag 0812) | E | corrected 2026-01-22 |
| 2025-12-12 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. (Nutrition and Dietary Deficiencies, tag 0813) | E | corrected 2026-01-22 |
| 2025-12-12 | Dispose of garbage and refuse properly. (Nutrition and Dietary Deficiencies, tag 0814) | C | corrected 2026-01-22 |
| 2025-12-12 | Provide and implement an infection prevention and control program. (Infection Control Deficiencies, tag 0880) | D | corrected 2026-01-22 |
| 2025-05-16 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Quality of Life and Care Deficiencies, tag 0689) | D | corrected 2024-12-23 |
| 2024-09-27 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted (Resident Assessment and Care Planning Deficiencies, tag 0655) | D | corrected 2024-10-25 |
| 2024-09-27 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (Resident Assessment and Care Planning Deficiencies, tag 0657) | E | corrected 2024-10-25 |
| 2024-09-27 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. (Pharmacy Service Deficiencies, tag 0758) | D | corrected 2024-10-25 |
Staffing
Nurse hours per resident per day (CMS Payroll-Based Journal) — the strongest objective predictor of care. "Expected" is what CMS's case-mix model says this facility's resident acuity calls for.
- Total nurse staffing: 3.96 hrs/resident/day (expected 3.50 for this facility's resident acuity — at or above expected) (US median 3.69 · TX 3.27)
- Registered-nurse staffing: 0.32 hrs/resident/day (expected 0.61 for this facility's resident acuity — below expected) (US median 0.58)
- Breakdown: nurse aide 2.61 · LPN 1.03 hrs/resident/day
- Weekend total staffing: 3.50 hrs/resident/day (expected 3.10 for this facility's resident acuity — at or above expected)
- Annual nursing-staff turnover: 33.3% · RN turnover 20.0% (US median 45.3% · lower is better)
- Resident acuity (nursing case-mix index): 1.26 (1.0 ≈ national average; higher = more care-intensive residents)
Clinical outcomes — the measures behind the score
The 8 CMS MDS quality measures (2025Q1-2025Q4) driving this facility's clinical score — the same measures behind the CMS QM star. All are adverse-event rates: lower is better. Worst first. The quarterly column shows the four most recent quarters (Q1→Q4); benchmarks are the national percentile and the TX state median.
| Measure | 4-qtr avg | Quarterly (Q1→Q4) | Benchmark |
|---|---|---|---|
| Percentage of long-stay residents with a urinary tract infection (long stay) | 4.1% | 9.5 → 4.4 → 2.5 → 0 | worse than 89% of US homes · TX median 0.3% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder (long stay) | 1.3% | 0 → 1.4 → 1.7 → 2.1 | worse than 78% of US homes · TX median 0% |
| Percentage of long-stay residents who received an antipsychotic medication (long stay) | 20.2% | 12.5 → 21.7 → · → 21.7 | worse than 74% of US homes · TX median 8.1% |
| Percentage of long-stay residents experiencing one or more falls with major injury (long stay) | 4% | 4.7 → 4.3 → 4.8 → 2.2 | worse than 68% of US homes · TX median 3% |
| Percentage of long-stay residents whose need for help with daily activities has increased (long stay) | 17.5% | 44 → 12.5 → 4.2 → 8.3 | worse than 67% of US homes · TX median 14.8% |
| Percentage of long-stay residents whose ability to walk independently worsened (long stay) | 13.5% | not reported | better than 51% of US homes · TX median 13% |
| Percentage of long-stay residents with pressure ulcers (long stay) | 2.8% | 4.1 → 5.6 → 0 → 1.4 | better than 73% of US homes · TX median 3.4% |
| Percentage of short-stay residents who newly received an antipsychotic medication (short stay) | 0% | 0 → 0 → 0 → 0 | better than 100% of US homes · TX median 0.7% |
What this costs
- This facility's reported avg daily charge: $391/day · $$$$ (price tier 4 of 5 among Texas nursing homes) — from its own federal cost report, FY ending 2025-08. Gross charges across all payers and services: higher than a quoted private rate, but computed identically for every facility, which makes the tier a fair within-state comparison.
- Payer mix (resident days): 11% Medicaid · 12% Medicare · 77% other/private · 91% occupancy
- Texas median (quoted rates): $185/day semi-private · $250/day private (national: $315 · $355)
- Accepts Medicaid: yes
- This facility's quoted rate: not public. This facility's quoted private rate isn't published by any federal or state source. Medicare covers short rehab stays (up to 100 days, copays after day 20); long-term stays are private pay until savings spend down to Medicaid. How to get the real number →
Market medians: CareScout Cost of Care Survey 2025 (collected July–November 2025), state-level — individual providers vary widely around a median. Facility-level prices aren't published by any government source; how to get a real quote.
Hospitals serving Bexar County
Hospitals in the same county — those with an emergency department first, then by CMS hospital star rating. Useful for transfers and emergencies.
| Hospital | City | ER | CMS star | Type |
|---|---|---|---|---|
| Baptist Neighborhood Hospital Thousand Oaks | San Antonio | Yes | 5★ | Acute care |
| San Antonio VA Medical Center (va South Texas Healthcare System) | San Antonio | Yes | 5★ | Acute care - Veterans Administration |
| Methodist Hospital | San Antonio | Yes | 4★ | Acute care |
| Methodist Hospital Stone Oak | San Antonio | Yes | 4★ | Acute care |
| Baptist Medical Center | San Antonio | Yes | 3★ | Acute care |
| Christus Santa Rosa Medical Center | San Antonio | Yes | 3★ | Acute care |
Compare nearby
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- A- Coronado At Stone Oak · San Antonio
- B+ Remington Transitional Care Of San Antonio · San Antonio
- B+ The Heights On Huebner · San Antonio
- B+ Legend Oaks Healthcare And Rehabilitation Center - · San Antonio
- B+ Lakeside Nursing And Rehabilitation Center · San Antonio
Full interactive report card → Facility's own website ↗ CMS Care Compare ↗
Source: CMS Provider Information + Health Deficiencies + Penalties (as of 2026-05). Part of our Bexar County nursing homes coverage. Spot an error? Tell us.